STEWARD TRAINING - SPFPA
The primary negotiating task of the steward is the handling of grievances. Listed below are the things that a steward should do and know to fulfill the role of negotiator and suggestions as to how to handle them:

 
The Steward as a Negotiator
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What you do:                                 What you need to know:
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Settle grievances                           Proper grievances handling ___________________________________________________________   
Screen gripes from grievances         How to analyze a grievances  
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Police the contract                         Meaning of contract clauses
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Check working conditions               Health and safety hazards
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Enforce labor legislation                 Federal and state labor laws
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Keep written records                      All settlements reached
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How you go about it:

1.  Check all available facts before taking an issue to management.
2.  Prepare your case so that it is clear, complete and to the point.
3.  Be careful to observe all contract requirements on grievance handling.

4.  In dealing with your supervisor be business-like, polite and firm.
    (a)   Don't bully or threaten.
    (b)  Treat the other person with respect and demand you be treated in the same manner.

5.Keep the grievance(s) informed as to the status o the grievance.

6.Follow through all the way to final settlement.


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